Shipping Policy
Turnaround

All orders are shipped within 48 hours  Monday – Friday 8am – 5pm or we will notify you if there is any delay beyond that time.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on backorder,  we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges
100% Guaranteed Product

PurseOnality Bags stands behind these products and if for any reason you are not happy with your purchase, please return for full refund.

How To Return An Item

Your must return the item within 30 days of your purchase unless there is a factory defect.

1. Please email purseonalitybagssales@gmail.com or call us at 303-500-5325  to request a refund and we will explaining your reason for returning.  If there is a defect, we will instruct on you how to return it to the manufacturer and they will replace it for you.  We will communicate with the manufacturer directly to make sure you receive a replacement item quickly.  BamBags is exceptionally quick to respond to our requests.

ALL RETURNS MUST BE RECEIVED WITHIN 30-DAYS. RETURNS MUST BE UNUSED, UNSOILED AND IN PERFECT CONDITION. ITEMS WHICH HAVE BEEN SOILED, MISHANDLED, ABUSED, WADDED UP, LAUNDERED OR MISSING THE TAGS WILL BE RETURNED TO THE PURCHASER. NO CREDIT WILL BE ISSUED AND THE PURCHASER WILL BE CHARGED FOR THE RETURN SHIPMENT AND HE OR SHE WILL FORFEIT ALL CLAIMS. AUTHORIZED EXCHANGES ARE USUALLY SHIPPED WITHIN 48 HRS OF RECEIPT. IF THE ITEM YOU REQUEST IS OUT OF STOCK A PURSEONALITY BAGS REPRESENTATIVE WILL CONTACT YOU TO SELECT ANOTHER STYLE /COLOR OR RECEIVE A REFUND.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.